In today’s competitive market, every customer interaction matters. At OxtonGrid, we’re proud to partner with ZIWO, the only cloud contact center solution built specifically for the MENA region, to help businesses deliver exceptional customer experiences powered by AI-driven insights.
Why ZIWO? Built for MENA, Powered by AI
While many contact center solutions promise global reach, ZIWO takes a different approach starting from local expertise and expanding outward.
Here’s what makes it stand out:
- Arabic Dialect Recognition – Seamless processing of UAE and KSA dialects for unmatched accuracy.
- Local Data Hosting – Ensuring GDPR and ISO 27001 compliance while meeting regional data sovereignty requirements.
- Crystal Clear Call Quality – Delivered through partnerships with local telecom operators and premium international carriers.
- Global Connectivity – Instantly connect to 170+ countries with local phone numbers.
The Power of ZIWO AI
ZIWO’s AI suite turns ordinary calls into actionable business intelligence:
- Sentiment Analysis – Understand emotions in real time to improve customer satisfaction.
- Topic Extraction & Auto-Tagging – Spot trends and track brand mentions instantly.
- Call Transcription & Summaries – Make faster decisions with key points at your fingertips.
- Translation & Language Detection – Break language barriers effortlessly.
- Workflow Automation – Trigger CRM updates, send WhatsApp alerts, or escalate critical calls instantly.
Proven Results in the Region
ZIWO isn’t just theory, it’s transforming businesses across industries:
- Government Sector (KSA): A BPO for KSA ministries analyzed calls from 65 agents, improving quality scores and decision-making through automated AI insights.
- Real Estate (UAE): AI-powered call tagging and Salesforce integration helped qualify leads faster, boosting productivity and reducing missed opportunities.
- Banking: UAE’s first digital bank uses ZIWO to run customer care and sales across multiple regions, with rapid setup and scaling.
Omnichannel & Seamless Integration
ZIWO lets you manage calls and WhatsApp interactions from a single interface, integrating effortlessly with:
- Over 15+ popular apps (Salesforce, HubSpot, Zendesk, etc.)
- 50+ prebuilt workflow connectors
- Dedicated iOS and Android apps for mobile-ready operations.
Why Partner with OxtonGrid for ZIWO
As an official ZIWO partner, OxtonGrid ensures you get more than just software we deliver:
- Tailored Implementation – Customized setup for your workflows, industry, and KPIs.
- Training & Enablement – Equip your team with the skills to maximize ZIWO’s potential.
- Ongoing Support – Local, responsive, and business-focused guidance.
Whether you’re launching a new contact center, scaling across countries, or seeking deeper customer insights, OxtonGrid + ZIWO is your formula for the best customer support solution you can put your hands on.