Customer Support Solutions
Make Every Interaction Count
In today’s competitive market, customer experience isn’t a “nice to have”—it’s a key differentiator. At Oxton Grid, we help you set up and optimize support systems that are fast, efficient, and deeply human.
We specialize in building support workflows that scale with your growth and make every touchpoint smoother—for both your team and your customers.
Platforms We Support
Zendesk
• The industry standard for omnichannel support. We help you:
• Set up help centers, chat, and ticketing workflows
• Create custom automations and triggers
• Integrate Zendesk with CRMs, ERPs, or e-commerce platforms
• Build insightful dashboards and reports
• Zendesk is ideal for businesses that want scalable, centralized, and data-driven support.
Freshdesk
• A flexible, affordable option with powerful automation features. We offer:
• Freshdesk configuration across channels (email, chat, WhatsApp)
• SLA setup, canned responses, and escalation flows
• Integration with your existing tools and knowledge base creation
• Agent training and performance tracking
• Great for teams that need ease-of-use with robust functionality.
Ziwo
(for GCC/Egypt-based clients)
For clients in telecom, insurance, or regulated industries, we offer support system setups using Ziwo:
• Localized implementation with regulatory compliance
• Integration with IVR, call center systems, and internal CRMs
• Secure, flexible ticketing flows built around your industry needs
Ideal for enterprises needing custom, localized support solutions.
What You’ll Get
• Faster resolution times
• Smarter routing and ticket assignment
• Clear performance metrics
• Seamless multichannel support
Ready to Elevate Your Customer Experience?
Book a Free CS Solutions Consultation
Let’s design a support system that reduces chaos, delights customers, and gives your team time back.